Responsible Gaming
at bdjaji — Because Safe Play Comes First
bdjaji is committed to providing a secure, fair, and responsible entertainment environment for every player in Bangladesh. This page outlines the practical tools, policies, and support resources available to help you keep gaming enjoyable — and to seek help if it ever stops being so.
Age Restriction Policy
bdjaji takes its age restriction obligations seriously. Every new Account is subject to identity verification before any real-money gameplay or withdrawal is permitted. Players are required to submit a valid National Identity Card (NID), passport, or other government-issued identification confirming that they are 18 years of age or older and are eligible to participate in online gaming under the laws applicable to them.
If bdjaji has reasonable grounds to suspect that a registered player is under the age of 18, the Account will be suspended immediately and any funds held in the Account will be withheld pending investigation. bdjaji cooperates fully with relevant authorities where underage gambling is identified or suspected.
Parents and guardians are encouraged to make use of parental control software to restrict access to online gaming platforms on devices used by minors. A number of free and paid filtering tools are available that can block access to gambling-related websites. If you believe that a minor has registered or is actively using a bdjaji Account, please contact the support team at [email protected] without delay.
Signs of Problem Gambling
Gambling is designed to be an enjoyable pastime, and for the vast majority of bdjaji players it remains exactly that. However, for some individuals, gambling can develop into a compulsive behaviour that causes real harm to their finances, relationships, and mental health. Recognising the warning signs early is the most effective way to prevent gambling from becoming a serious problem.
The following behaviours may indicate that gambling has moved beyond recreation and into problem territory. If you recognise several of these signs in yourself — or in someone close to you — we strongly encourage you to take advantage of the tools and support resources described throughout this page.
- Spending more money on gambling than you originally intended or can afford to lose
- Chasing losses — continuing to gamble in an attempt to win back money you have already lost
- Borrowing money from family, friends, or financial institutions specifically to fund gambling
- Feeling anxious, irritable, or restless when you are not gambling or when you try to cut down
- Gambling interfering with work, study, or daily responsibilities
- Hiding your gambling activity from family members or loved ones
- Gambling to escape stress, anxiety, depression, or other difficult emotions
- Spending increasing amounts of time gambling in order to experience the same level of excitement
- Making repeated unsuccessful attempts to control, cut back, or stop gambling
- Neglecting personal hygiene, meals, sleep, or social activities due to gambling
- Selling personal possessions or assets to fund continued gambling
- Feeling a sense of guilt or shame after gambling sessions but continuing anyway
Player Protection Tools
bdjaji provides a suite of practical tools designed to give every player meaningful control over their gaming activity. These tools are built directly into the Account management system and can be activated at any time — no approval is required, and no waiting period applies when tightening restrictions. All tools described below are available free of charge to every registered bdjaji player.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your bdjaji Account. Once the limit is reached, no further deposits can be made until the period resets. Limits can be reduced immediately; increases require a cooling-off period.
Session Time Limits
Define the maximum amount of time you wish to spend in a single gaming session. When the limit is reached, you will receive a notification and the session will end automatically, helping you stay aware of time spent on the platform.
Time-Out / Cooling-Off
Take a structured break from bdjaji for a defined period — 24 hours, 7 days, 30 days, or 90 days. During a time-out, your Account remains registered but all gameplay and deposit functions are suspended. The break cannot be lifted early.
Self-Exclusion
Choose to permanently or indefinitely exclude yourself from bdjaji. Self-exclusion closes your Account, blocks re-registration under the same identity, and remains in effect for a minimum of 6 months. This is the strongest tool available for players who need a firm boundary.
Loss Limits
Set a cap on the maximum amount you are willing to lose over a daily, weekly, or monthly period. Once your loss limit is reached, gameplay is automatically suspended until the next period begins, regardless of your Account balance.
Activity Statements
Request a full activity statement showing your deposit history, withdrawal history, net win/loss figures, and session durations over any date range. This gives you a clear and honest picture of your gambling patterns to inform your decisions.
Deposit Limits
One of the most effective ways to keep your gambling within comfortable bounds is to set a deposit limit before you begin playing. bdjaji's deposit limit system allows you to define the maximum amount in Bangladeshi Taka (BDT) that you are willing to deposit into your Account over a given time period. The limit applies across all payment methods — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank — so the restriction is meaningful regardless of how you fund your Account.
Daily Deposit Limit
Set the maximum total you can deposit within any 24-hour rolling period. Ideal for players who wish to set a firm daily budget and avoid the temptation to make additional top-ups in a single session.
Weekly Deposit Limit
Cap your total deposits across a 7-day period. Weekly limits are particularly useful for players who tend to spread their play across several sessions throughout the week rather than concentrating it on a single day.
Monthly Deposit Limit
Define the absolute maximum you are willing to deposit in a calendar month. A monthly limit provides the broadest budget boundary and is the recommended starting point for players who have not previously used deposit controls.
Reducing a limit takes effect immediately — the moment you apply a lower limit, the new, stricter figure is enforced with no delay. This is by design: bdjaji will never make it easier for you to spend more than you intended.
Increasing a limit is subject to a mandatory 7-day cooling-off period from the time the increase request is submitted. This delay gives you time to reflect on whether the increase is genuinely in your interest. If at any point during the 7-day period you change your mind, you can cancel the pending increase and the existing lower limit will remain in place.
bdjaji recommends that you set deposit limits as part of your initial Account setup, before you make your first deposit. Setting a limit early — when you are not in the middle of a session — makes it far easier to choose a figure that reflects your actual leisure budget rather than your in-the-moment impulse.
Self-Exclusion Programme
Self-exclusion is the strongest player protection tool available on bdjaji. When you self-exclude, your Account is permanently closed and bdjaji will take reasonable technical measures to prevent you from re-registering under the same identity for the duration of the exclusion period. Self-exclusion is appropriate for players who feel that they have lost control over their gambling and need a definitive, enforced boundary rather than a voluntary limit.
Fixed-Period Self-Exclusion
Choose a fixed exclusion period of 6 months, 1 year, 2 years, or 5 years. During this period, your Account is suspended, your personal data is retained as required by law, and you will not receive any marketing communications from bdjaji. At the end of the exclusion period, you must actively request reinstatement — your Account will not reopen automatically.
Indefinite Self-Exclusion
If you do not wish to set a time limit on your exclusion, you may choose indefinite self-exclusion. This closes your Account with no scheduled reopening date. To request reinstatement after an indefinite exclusion, a minimum of 6 months must have elapsed and you must submit a written reinstatement request to the responsible gaming team, who will conduct a welfare check before any reinstatement is considered.
How to request self-exclusion: Contact the bdjaji responsible gaming team at [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion period you wish to apply. Self-exclusion is applied to your Account within 24 hours of the request being received. You will receive a confirmation email once the exclusion is active.
bdjaji will not send any promotional materials — bonus offers, cashback notifications, tournament invitations, or marketing emails — to a self-excluded player for the duration of the exclusion. If you receive any such communication after your exclusion has been confirmed, please notify the support team immediately so the error can be investigated and corrected.
Time-Out Feature
A time-out is a shorter, structured break from the bdjaji platform — distinct from self-exclusion in that it is temporary and has a defined end date. Time-outs are ideal for players who recognise that they need a pause to reset, reflect, and regain perspective, without necessarily committing to a long-term exclusion. During a time-out, your Account is suspended: you cannot log in, make deposits, place bets, or play any games. Your Account balance is preserved and will be available to you when the time-out ends.
24 Hours
A quick reset after a difficult session. Effective immediately upon request.
7 Days
A full week away from the platform to re-establish healthy habits and perspective.
30 Days
A month-long break for players who need a more substantial cooling-off period.
90 Days
A three-month pause giving you extended time to assess your relationship with gambling.
Once a time-out is activated, it cannot be cancelled or shortened before the selected period expires. This is intentional — the fixed duration ensures that the break provides genuine relief rather than being undermined in a moment of impulse. At the end of the time-out period, your Account will be restored automatically and you may log back in as normal. bdjaji will not send you any marketing communications while your time-out is active.
To activate a time-out, navigate to the responsible gaming section of your Account settings, or contact the support team at [email protected]. Time-out requests submitted to the support team are processed within one business hour.
Self-Assessment Questionnaire
The following questions are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers, and your responses are entirely private — this is not a form that submits data anywhere. Simply read each question and consider whether it applies to your experience over the past 12 months. If you answer "yes" to three or more questions, bdjaji strongly encourages you to explore the tools on this page or to contact the support team for a confidential conversation.
Support & Resources
bdjaji's responsible gaming team is available to assist any player who has concerns about their gambling habits — whether those concerns are mild or serious. All communications with the responsible gaming team are treated with complete confidentiality. Our staff are trained to listen without judgment and to help you identify the most appropriate next step, whether that is a short time-out, a stricter deposit limit, or full self-exclusion.
In addition to bdjaji's internal support team, a number of external organisations provide professional counselling, helplines, and self-help resources for individuals affected by problem gambling. bdjaji encourages any player who is struggling to make use of these resources alongside — or instead of — the tools available on the platform.
bdjaji also recommends that players in Bangladesh who are experiencing financial difficulties as a result of gambling seek advice from a financial counsellor or debt advisory service. Gambling-related debt can feel overwhelming, but structured repayment plans and professional debt guidance can make the situation manageable. Please do not let financial shame prevent you from seeking the support you deserve.
Remember: bdjaji exists to provide entertainment, and entertainment only has value when it is enjoyable and sustainable. If gambling has stopped being fun, please use the tools on this page or reach out to the team. We are on your side.
Ready to Enjoy bdjaji Responsibly?
Set your limits, stay in control, and enjoy everything bdjaji has to offer — from live cricket betting and slots to the full casino experience. Players must be 18 years or older.